All drivers must hold a valid driving license for at least 1 year.

For groups A,B,C and for credit card holders, the minimum age is 21 years of age. If you do not hold a credit card in your own name then you must be over 25 years of age to rent a vehicle.
For larger groups the minimum age is strictly 25 years old.

Only drivers mentioned in the rental agreement are allowed to drive a vehicle.
Second driver is Free of charge , for Third driver daily cost is €2 per day plus VAT.
At the time of rental an authorisation is obtained on your credit card based on the estimated rental charges plus a guarantee fee. This deposit will vary according to the location, make and model of the vehicle. There must be sufficient credit on your credit card to cover all charges.
Where payment is by cash, a deposit based on the estimated cost of rental including additional charges (insurances, surcharges, special equipment etc.) plus the amount of the non waivable excess for the vehicle rented will be applied to the rental – subject to a minimum amount, variable by location.
No. Towing is a violation of the rental agreement and is not permitted under any circumstances.
When you change the return location a higher rate may apply. Please contact our Office for details.
Our vehicles, including 4-wheel drives, are to be operated only on regularly maintained roads. Off-road use is in violation of the rental agreement.
No, you are not allowed to remove any of the seats of the car. if you wish to remove some seats from minivans please inform the office
There is a 60 minute grace period. Every our daily cost the 1/5 of the daily rental . After the grace period has expired a full day’s charge will apply.
In the case you return the car earlier than the agreed delivery date, there will be no refund.
If you should have the misfortune to suffer a breakdown, you should immediately contact INTERAMERICAN road assistance on 1158. You must also contact our rental office ON +2108974197.
You should contact the police immediately tel number 100, and then contact the renting location and advise them on the situation.
You will need a written approval and the issue of a green card from us.
No, there are exceptions for damages which are not covered by any insurance. Such cases are single damages to the lower part of the vehicle, wheels and tires. Also not covered are damages due to driving on an improper road surface, towing another vehicle, transfer of explosives, rallying, etc.
Bookings are subject to a specific car group, which includes several different car models with similar features. You can ask for a specific model during the pick-up, whether it is available.
The minimum period for a car rental is 24 hours and the maximum is more than thirty (30) days.
You can either choose to prepay the cost of your online reservation or pay at location.
You can prepay the cost of your reservation, by using your credit or debit card. Please note that in case of using a debit card to pre-pay your reservation cost, you will also be asked to present a valid credit card for during the pick-up of your car.

Alternatively, you can choose to pay at location, upon the delivery of your car from the location you chose during the reservation process. To complete the reservation of the car, you will need to enter your credit / debit card. Your card will not be charged, but we will just pre-authorize the amount of €30 plus VAT (23 %), as a guarantee in case of no-show upon the pick-up of the car.

Visa, Mastercard and American Express debit and credit cards are accepted. We do not accept prepaid cards.
Upon succesfull completion of your reservation, you will receive a confirmation email on the address you provided during your reservation.
You can only change your reservation’s pick up and drop off date, time and location, assuming the change concerns a location in the same city – up to 2 hours before the pick-up time you have put on your reservation. To make a modification in your reservation, click on the “Modify / Cancel” tab, found in the reservation box in the homepage and insert the reservation’s reference number (e.g. ABCD01012001) and the driver’s surname.

Please note that changes to the reservation are subject to a recalculation of the reservation’s cost, based on the availability and prices at the time the change is made.

For on-request reservations, you can only modify the drop off/pick-up location assuming the change concerns a location in the same city.

You cannot modify the selected vehicle category or the driver’s or credit card’s data. For these cases please cancel the reservation and make a new one. Please note that this may be subject to cancellation fees.

In case you do not show-up on the pick-up time that you provided during your reservation, with no prior written notification, your booking will be canceled after the end of a 29 minutes grace period and charge a no-show fee.
For prepaid reservations, your card will be refunded the amount of the reservation deducted by the no-show fee, of € 40 plus VAT.

For pay-on-return reservations, your card will be charged the amount of €30 plus VAT.

In both cases, the refund will be completed within two (2) working days.

No. In order to pick up the reserved vehicle, the card holder must present the card under which the reservation was made. The card holder will appear as the driver on the rental agreement.
Verified by Visa and Mastercard SecureCode is an additional security layer based on the 3D Secure protocol aiming to reduce the risk of unauthorized card use, by certifying the cardholder when conducting an online transaction through filling in the personal security password you entered during your card registration process. The service is provided to the cardholder by the issuing bank in cooperation with the respective financial institution (Visa or Mastercard).
In order to provide a safe environment for your online transactions, our company uses the aforementioned authentication services for transactions made by Visa or Mastercard cardholders.

If your cards issuer is enrolled to provide the service, then after completing your personal and card data you will be asked to fill in your password you have provided during the activation of the service.

In case you have not registered your card for the service, you will be able to use your card for up to 3 online transactions. After that please contact the issuing bank to activate the respective authentication service on your card.

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